What is Falcon Technical Ltds Return Policy?

Falcon Technical Ltd – Product Returns Policy

Last updated: [04.11.25]

At Falcon Technical Ltd, we want our customers to be completely satisfied with their purchases. This policy outlines your rights and our procedures for returning goods purchased either in person or via distance selling (online, phone, or email), in accordance with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

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1. Returns for Distance Sales (Online, Phone, or Email Orders)

1.1 Right to Cancel

If you purchase goods from us remotely, you have the right to cancel your order within 14 days of receiving your items, without giving any reason.

To exercise your right to cancel, you must notify us in writing (by email or letter) within this 14-day period. You then have a further 14 days to return the goods to us.

1.2 Condition of Returned Goods

You must take reasonable care of the goods while they are in your possession. Returned goods should be unused and in their original packaging wherever possible.

If items are returned damaged, used, or not in the condition in which they were received, Falcon Technical Ltd reserves the right to deduct an amount to reflect any diminished value of the goods.

1.3 Refunds

Once the returned items are received and inspected, we will issue a refund to your original payment method within 14 days.
Please note:

• We will refund the standard delivery charge you paid at the time of purchase if applicable.
• Any additional or premium delivery costs (e.g., next-day or timed delivery) are non-refundable.
• Return postage costs are the responsibility of the customer unless the goods are faulty or incorrect.

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2. In-Person Purchases (In Store, On Site, Public Exhibitions)

For goods purchased in person at our premises or during a service visit, the Consumer Contracts Regulations 2013 do not apply, as these purchases are made face-to-face.

However, we are happy to offer an exchange or credit note within 14 days of purchase, provided that:

• The goods are returned unused, in their original packaging, and in a resalable condition; and
• Proof of purchase is provided.

Refunds for non-faulty in-person purchases are issued at our discretion.

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3. Faulty, Damaged, or Incorrect Goods

Under the Consumer Rights Act 2015, you are entitled to a remedy if your goods are faulty or not as described.

• If goods are faulty within 30 days of receipt, you have the right to a full refund.
• After 30 days and within 6 months, we will offer a repair or replacement in the first instance. If this is not possible, a refund or price reduction may be issued.
• For goods returned after 6 months, you may be required to prove the fault was present at the time of delivery.

Please contact us before returning any faulty or incorrect goods so we can arrange inspection or collection.

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4. Exclusions and Exceptions

The following items cannot be returned or refunded unless faulty:

• Custom-built or special-order items made to your specification.

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5. How to Return an Item

1. Contact our Customer Service team at [e-mail] to request a return authorisation or raise a Request for Return Form via the Falcon Help Centre at https://falcontechnology.zendesk.com/hc/en-gb
2. Securely package the item, including your order number and reason for return.
3. Send the item to the address provided to you as part of the returns authority. 
    

We recommend using a tracked delivery service for your protection, as we cannot accept responsibility for items lost in transit.

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6. Contact Us

If you have any questions about this Returns Policy or need assistance with a return, please contact:

Falcon Technical Ltd
Email: [[e-mail]]

 

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Falcon Technical Ltd reserves the right to amend this policy from time to time to reflect changes in legislation or company procedure.